Got questions?
Everything you need to know about ordering, shipping, payments, and becoming a Sapenice partner.
How does ordering work?
Browse our collection, choose your country edition, and check out as a guest. We create your order and tracking number first, then Stripe handles secure card payment.
What is your return policy?
We accept returns within 14 days of delivery for items that are unworn and in original packaging. To start a return, email hello@sapenice.com with your order number. Refunds are issued to your original payment method within 5–7 business days of us receiving the return.
What country editions are available?
The World 2026 collection represents all 48 qualified nations. USA and Haiti editions are available first; other nations may appear as sold out until their final product photos and inventory are ready.
Are these genuine sunglasses?
Yes. Every pair in the Sapenice World 2026 collection is built with premium acetate frames and UV400 polarized or mirrored lenses. They're designed to be worn — at the stadium, on the street, or wherever you carry your flag.
How do I contact support?
You can reach us at hello@sapenice.com or through our contact page at sapenice.com/contact. We aim to respond to all inquiries within 1–2 business days.
Still have questions?
Our team is available 7 days a week. We typically respond within 2 hours.