This Privacy Policy describes how Sapenice LLC ("Sapenice", "we", "us", or "our") collects, uses, and shares personal information when you visit our website, place an order, or interact with our Services.
1. Information we collect
Information you provide directly
- Name, email address, phone number, and shipping/billing address
- Payment status and Stripe checkout references; card numbers are handled by Stripe and are not stored by Sapenice
- Information you submit in contact forms or customer service requests
Information collected automatically
- IP address, device identifiers, browser type, operating system, and language preference
- Pages viewed, items clicked, search terms, and other usage data
- Cookies and similar tracking technologies — see our Cookies Policy
2. How we use your information
We use your information to:
- Process and fulfill orders
- Communicate about your orders or customer service inquiries
- Send marketing communications, where you have consented or where permitted by law
- Detect, prevent, and respond to fraud, security incidents, and unlawful activity
- Improve our Services, analyze usage, and develop new features
- Comply with legal obligations, including tax and accounting requirements
3. How we share your information
We share personal information with:
- Payment providers — including Stripe, to process and verify your payment
- Shipping carriers — to deliver your order
- Service providers — hosting, analytics, email, and customer support tools
- Authorities and regulators — when required by law, court order, or to protect rights and safety
- In a business transfer — in the event of a merger, acquisition, or sale of assets
We do not sell your personal information.
4. Your rights
Depending on your jurisdiction, you may have the right to:
- Access, correct, or delete your personal information
- Object to or restrict certain processing
- Withdraw consent at any time (where consent is the legal basis)
- Port your data to another service
- Lodge a complaint with a data protection authority
To exercise any of these rights, email hello@sapenice.com. We will respond within the timeframe required by applicable law.
5. Retention
We retain personal information for as long as necessary to provide the Services, comply with legal obligations (such as tax record-keeping), resolve disputes, and enforce our agreements.
6. Security
We use industry-standard administrative, technical, and physical safeguards to protect your information. However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.
7. Children
Sapenice is not directed to children under 16. We do not knowingly collect personal information from children. If you believe a child has provided us with information, please contact us so we can delete it.
8. Changes to this policy
We may update this Privacy Policy from time to time. The "Last updated" date indicates when the latest revision was made. Material changes will be communicated as required by law.
9. Contact
Email hello@sapenice.com with any questions about this Privacy Policy or to exercise your rights.